To maintain uninterrupted access to EZ Media services, it's important to understand our subscription and payment policies:
Subscription Renewal:
Manual Payments: Subscriptions do not auto-renew. Customers must manually renew before the expiration date to avoid service interruption.
Early Renewal: Payments made before expiration will extend the service period without losing any subscription time.
Payment Process:
You will receive an invoice in your email via WHMCS. Select Pay Invoice to renew your existing account
If you pay for an entirely new subscription, then you will receive a new set of credentials
Device Restart: You may need to restart your device for updates to take effect.
Account Management:
Consistent Communication: Use the same email address for all communications and renewals.
Multiple Accounts: If managing multiple accounts, specify which ones you're renewing on the order form.
Support:
For questions or support, email info@ezmedia.org
A tech support agent will respond promptly.
By following these guidelines, you can ensure a seamless experience with EZ Media.
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