When you are given your username and password, save it somewhere and keep it.
DO NOT CHANGE YOUR PASSWORD
DO NOT CHANGE YOUR PASSWORD
DO NOT CHANGE YOUR PASSWORD
Enter the username and password EXACTLY THE WAY THEY ARE GIVEN TO YOU. They are case sensitive.
If you don't know what that means, it means capital letters have to be entered as upper case letters. Non-capital letters must be entered as lower case letters
I CANNOT STRESS THIS ENOUGH