To help us manage customer inquiries efficiently and provide consistent support, please take note of our regular communication hours.
REGULAR SUPPORT HOURS
9:00 AM – 10:00 PM Eastern Time (ET)
During these hours, customer inquiries and support requests are reviewed and addressed in the order received.
OUTSIDE REGULAR SUPPORT HOURS
Messages ...
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To help us resolve issues efficiently and minimize delays, please review the following guidelines before submitting a support request.
1. BASIC TROUBLESHOOTING
If your service is not loading, buffering, or displaying connection errors, please try the following:
Restart your streaming device.
Restart your internet router if ...
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If you experience an issue with your service, please contact EZ Media Support before initiating a payment dispute with your bank or payment provider.
Need assistance?
If you are experiencing service issues, billing concerns, or have questions about your subscription, please contact us through the appropriate support channel.
Requesting a ...
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EZ Media offers customers the option of enabling automatic payment processing for eligible subscription renewals.
Existing customers with an eligible payment method saved to their account may request to opt in to automatic renewals.
BENEFITS OF AUTOMATIC RENEWALS
No need to manually pay every renewal invoice.
Fewer forgotten or missed ...
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